Renting 101

Many times people have questions regarding the rental process. Below are a few Q&A on how to make the most out of your rental experience.

How much advanced noticed do you need when placing your orders.

It is always best to place your order a few weeks out from your event date. This will guarantee that you get the all of the items you need, but also secure your specific time delivery and pickup on the calendar.

Do you require a deposit?

We do not require a deposit, but we would prefer to have a credit card on file. We will charge the card the day before we deliver or pickup. You may also pay by check or cash upon delivery or when picking up your items.

What is the difference between a quote, reservation, and an open reservation?

A quote is a contract that is not scheduled on the calendar. This means that it is not a firm reservation, but a document just showing you pricing. A reservation is considered a contract that is in as a firm reservation. This means that the items you needed are reserved for your event date. Open orders are contracts that are out at event sites.

What do I need to have available when placing my order?

Having all your information upon placing your order is vital. It is best to have the following information.

  • Date of delivery/pickup
  • Event name
  • Times you will need the delivery and pickup
  • Specific delivery/pickup instructions
  • On-site contact information

Can I pickup my items or do they need to be delivered.

We offer both services. You can pickup your items the day before your event and return the following business day. We can also delivery and pickup the items at an additional charge. Feel free to contact any of our customer service representatives for the pricing.

What is your cancellation policy?

You may cancel up to two days prior to your event date. If you cancel any items after they have left the store then we still charge the full amount.

Here are a few answers to your questions. While we may not have answered all of your questions, we hope that this was helpful. Please feel free to contact anyone on our team.

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